Terms and Conditions
We accept cash, all major credit cards, cashiers check, money order and bank wire transfer for domestic purchases. We accept bank wire transfer only for all international purchases.
All layaways require a 20% deposit. Length of layaway is 30 days. After 30 days deposit is forfeited and items are made available again for purchase. There are no returns or refunds on layaways.
All domestic purchases will be shipped via FedEx ground unless other arrangements are made and paid for at time of purchase. All shipping prices listed on site are for domestic shipments only. International shipments will be calculated by destination. FedEx International or USPS will be used for all international shipments. International customers are responsible for all duties, VAT or additional costs that may pertain to international shipping. Customer is responsible for all shipping and insurance costs.
All instruments have a 48 hour inspection period ( with the exception of layaways ). If a customer is dissatisfied with a purchase, Vinstrum must be notified within the 48 hour inspection before item can be returned. Once an item is inspected and approved by a customer or the 48 inspection has passed after verified date delivery, the item cannot be returned. There are no returns on amps, effects or cases. Instruments must be returned in same condition. Customer is responsible for all shipping costs, bank costs and insurance to return item to Vinstrum. Customer must pay for adequate shipping and insurance to return an item back to Vinstrum. Shipping and insurance costs are nonrefundable.